
Patient Scheduling: Collecting Patient Demographics via phone, email or Fax.
Eligibility Verification: Calling insurance and confirm active coverage of patients’ policy.
Benefits Verification: Confirming benefits verification covered under patient’s plan.
Prior Authorizations: Obatining prior authorizations well before scheduled appointments.
Answering Calls: Attending incoming patient calls and helping them with required information.
Email Communication: Responding to all incoming emails, sending emails to patients for appointment reminders and payment collections.
Payments Collections: Collecting Copayments and other Patient Responsibility amounts via phone and emails.